It has also contacted law enforcement and says it’s “worked with them on resolving the issue.” The company also says that “the threat has now been resolved in the sense that the rogue server is down, other potential servers are out of the control of the attacker, and we’re moving all existing CCleaner v users to the latest version.” The company has already updated both the online and downloadable versions of CCleaner. What is Piriform doing to remedy the problem? Piriform says it believes the 32-bit Windows version of CCleaner and version of CCleaner Cloud were modified illicitly before their release to users.Īccording to Avast, the malware attempts to transmit information like computer names, IP addresses, installed software, active running software, network adapter information and more, to a server located in the United States. Which versions of CCleaner have the malware? Regardless, if you’re running any version of CCleaner, you’ll want to ensure you’ve updated to the latest version immediately. But since the free version of the tool doesn’t appear to include automatic updates, it stands to reason that anyone running the free version is significantly more at risk, since these users would need to manually download the update. Am I at risk from malware?Īnyone specifically using the 32-bit Windows version of CCleaner is at risk. “There is no indication or evidence that any additional ‘malware’ has been delivered through the backdoor,” it added. “We believe that these users are safe now as our investigation indicates we were able to disarm the threat before it was able to do any harm,” the company said in a press statement. How many people are at risk?Īvast, the multinational cybersecurity firm that recently bought Piriform, says it believes the compromised software was installed on 2.27 million machines. After investigating further, it determined these versions were modified illicitly before their release to users. You can do this by going to Options > License Information > Manage Subscription.Piriform says it first detected a problem on September 12, when it noticed an unknown IP address receiving data from software found in recent versions of the software. If your session on the portal times out, you need to close the webpage and reopen it from within the CCleaner app. Note: We've put security measures in place to ensure that your subscription portal is only accessible from your registered product. We remind you to renew your license manually once you reach the end of your agreed license term but don't automatically take any payments from you. In either case, we don't automatically renew your subscription. This is because you don't have a subscription-based license, or we canceled the subscription. CCleaner is registered, but you can't see the Manage Subscription button: You forgot or can't find your license key details: To register your product, please enter your CCleaner Professional registration details in the CCleaner app by going to Options > About > License Information > Register or Upgrade to Pro.Ģ. You haven't registered your Professional product: There are two reasons why this can happen.ġ. If you can't see the Manage Subscription button in CCleaner: We remind you to renew your license once this ends, but we don't automatically take any payments from you. Note: Canceling your subscription keeps your license active until the end of the agreed license term. Your subscription can be canceled by disabling Auto Extension. Go to Manage Subscription and disable Auto Extension. It contains information about your license and gives you the option to update your payment details or cancel your subscription. This screen in the CCleaner app shows information about your license and a Manage Subscription button.Ĭlick the Manage Subscription button to open your web browser and go to your subscription management portal. Go to Options > About > License Information. The "Manage Subscription" link in the CCleaner app: It contains information about your purchase, the terms of your subscription, and it explains how to stop your subscription from getting renewed automatically. You get this shortly after you buy a subscription license from our website from our payment provider Cleverbridge. These are the two main ways to manage your subscription, and we go into more detail below. You can do it via your payment confirmation email or the CCleaner app.
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